Policy of Return, Replacement and Refund
In plain simple English: You can Return orders and we offer FREE Return Label in most cases.
Returns are accepted within 30 calendar days after delivery date.
We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems with the goods, you have right to return for exchange or refund.
Different products have different warranties, so make sure you contact us before the deadline. If you don’t know the warranty of your item, you can contact our staffs before making a purchase.
1. Return and full refund
Products with quality problem can be returned and refunded.
Customer need to send the products back to us – in most cases we will issue a free return label – When we receive the products, We will issue a full / partial refund.
Products with quality problem can be returned and replaced.
Customer need to send the products back to us – in most cases we will issue a free return label – When we receive the products, We will replace to new ones and ship back to customer.
We will pay shipping fee for the replaced products we ship to the customer.
3. Return and partial refund
Because the shipping & handling cost is very high and product images on healthshop4 you are very hight quality, We do not give a full refund for returns without quality problems – reasons like “not like the picture” – “not as anticipated” or just “not satisfied” – will incur a restocking fee of 5-15%.
Before placing an order, please take a good looks at the product images and descriptions.
If you still want to return the product for such reasons – we will reduce the shipping fee from the order total amount, and charge you 5-15% restocking fee – that means a partial refund.
4. Refund due to an error in stock or price information
healthshop4you reserve the right to cancel any order if there was a mistake in quantity OR price information on the product page. in this case customer will be fully refunded the payment they have made and no item will be shipped.
Can You Ship To My Country?
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
What are the Shipping Methods and Delivery Times?
There are various options available for shipping and also multiple warehouses. We will normally ship to you in the fastest way possible.
USA clients enjoy DHL EXPRESS fast shipping service
How Long Will It Take For Delivery?
Total delivery time is split into two parts.
1. Processing time 3-24 hours normally (in rare situations up to 2 processing business days): The time from when your payment is received to the time when we gather up all the items, do strict quality-control tests and carefully package the items.
2. Shipping time from 1-3 business days to USA clients – unless the item listing specify different shipping time or we notify you via email about different shipping time – see also above “About 2 day shipping”
Out Of Stock Split Shipping: If an item is not in stock when the order is placed, processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first; then when the others are in stock they will be sent separately.
How Much Does Shipping Cost?
Prices vary depending on product, location, shipping method and warehouse. You can view the cost during checkout process. – In most cases we do offer a FREE shipping promotion so you don’t have to pay shipping fees at all.
How can I track my order?
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status by contacting us directly via email.
Shipped: Once your order is shipped, you will receive an email from us to your email address. In this email, there is the shipment / tracking information for your packages as well as the website in which you can track your order (DHL. UPS / FEDEX / USPS) .
Why didn’t I get a tracking code?
We offer tracking code to all clients – please allow 1-2 days after order was shipped to update tracking code.
Why Can’t I Choose My Desired Courier?
Due to the ever changing prices of couriers our staff select the best priced shipping for the desired shipping method.
Is Shipping Included in The Prices?
In most cases YES – please look for FREE SHIPPING phrase in product page details